The best way to keep up to date with the status of your order is to visit the track my order page. You can also click the link in your dispatch email, which you will receive as soon as your order has been dispatched from our warehouse.

If you have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us.

If you have placed your order with next day delivery, confirmation and dispatch emails should be received on the same day.

Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.

Contact Us to speak to Consumer Care.

Please note that products purchased between 1st November 2024 and 11th December 2024 with a valid receipt can be returned up to 11th January 2025. You will have the usual 30 days to return orders placed from 12th December.

Products excluded from this are:

• Gift cards
• Booking Fees
• Personalised goods
• Services

This does not affect your statutory rights.

1. Print and complete our returns note which can be found here:

Returns Note

2. Re-package your items safely, including the completed returns note

3. Follow the instructions on www.royalmail.com to receive your returns label

Products ordered online or in-store with a valid receipt can be returned up to 30 days following their purchase date.

For more information about returns and refunds, please Click Here.